Last Updated: June 2025

Introduction

We, ON Counselling, take privacy and the security of your personal data very seriously, and we are committed to ensuring that we safeguard your personal data at all times in the best way possible.
This privacy policy contains important information for you. It explains:

  • who we are;

  • what personal information we collect about you;

  • how, when, and why we collect, store, use, and share your personal data;

  • how we keep your personal data secure;

  • for how long we keep your personal data;

  • your rights in relation to your personal data; and

  • how to contact us, should you have a complaint or query.

So that we can take your instructions and provide services, we need to collect, use, and process or deal with limited personal information about you (your personal data). If you have any questions about the use to which we put your data, please email us at [email protected] or write to us at P.O. Box 77, Belmopan City, Belize, C.A., attention: ON Counselling Customer Care.

This policy applies in all circumstances, but in particular where you (or someone or an organization on your behalf):

  • access any of our Services;

  • visit our website;

  • submit an enquiry, make contact with us or sign up to receive our newsletter; and

  • request information from us or provide information to us.

Please note that we use cookies on our website. Guidance on how we use cookies can be found by clicking here: www.oncounselling.org/cookies-policy.

We are committed to preserving the privacy of your data so that we can:

  • deliver services of high quality to all our clients;

  • meet the expectations of customers/clients, employees, and third parties; and

  • protect our reputation.

Your Personal Data – What We Collect

We may collect, store, use, and share personal data relating to you in the course of delivering our services. The data we need to collect from you may include the following:

  • Your name and contact details including address, telephone number, mobile number, email address, and other biographical information.

  • Location data (if relevant and voluntarily provided).

  • Professional or trade-related information (if relevant and voluntarily provided).

  • Identity verification details (e.g., passport, driving licence, date of birth).

  • Financial or credit check data.

  • Financial details such as bank account information, billing info, and credit card data.

  • National insurance number and/or tax ID.

  • Marketing and communication preferences.

  • Transaction data (e.g., payment history).

  • Technical data (IP address, browser type, OS, login activity, etc.).

We generally collect data directly via email, website forms, telephone, WhatsApp, etc. We may also collect data via cookies and website usage tracking.

The Purposes for Which Your Information is Used

Your data may be used:

  • With your consent for service provision;

  • To comply with legal obligations;

  • To protect vital interests;

  • To carry out public interest tasks or official functions;

  • For operational, security, training, and client care purposes;

  • For statistical analysis;

  • To maintain accurate records and prevent fraud or criminal activity.

Sharing Your Data With Others – Limited and Legal

We do not share your personal data for marketing purposes. However, we may share it in limited cases to:

  • Carry out our services;

  • Comply with legal/regulatory requirements.

This may include:

  • Professional advisers (e.g., attorneys);

  • Courts or legal authorities;

  • Governmental bodies (e.g., Financial Intelligence Unit, Central Bank of Belize);

  • Our banking partners.

How Your Personal Data is Kept

Your data is stored securely at ON Counselling’s offices and trusted third-party service providers. Some data may be stored on secure local servers.

We restrict internal access to only authorized personnel and take measures to prevent unauthorized access, modification, or loss.

Retention periods vary:

  • Contact info – kept to communicate service updates or relevant notices;

  • Financial/accounting data – retained to fulfill legal obligations and client matters;

  • Obsolete data – deleted or anonymized when no longer necessary.

Keeping Your Data Secure

We implement technical and organizational security controls to protect your personal data. This includes:

  • Access control and encrypted emails;

  • Physical security measures for onsite data;

  • Login/password authentication for systems;

  • Security breach protocols.

While we take precautions, data transmission over the internet carries inherent risks. We cannot guarantee absolute security but strive to mitigate risks where possible.

Your Rights

This privacy policy is governed by the Data Protection Act of Belize, 2021.

Under this law, you have the right to:

  • Confirm if your personal data is being processed;

  • Access the data we hold about you;

  • Understand the purpose and recipients of the data;

  • Request correction of inaccurate data;

  • Request deletion of certain data (subject to legal exceptions).

You may exercise these rights by contacting [email protected] or writing to us at our office address.

This Policy

This policy was last updated in June 2025.
We may update or amend this policy periodically. Any changes will be reflected on our website.

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